Tech With Kobina

Tech With Kobina · Projects

Hands-on AWS builds, explained step by step.

Complete contact centre and AI projects, tested end to end. Every step is a click in the AWS console, with a screenshot where it matters and the files you import.

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Projects

3 projects · more added regularly

Amazon Connect · Agentic CX designer · CloudFormation

AI Receptionist on Amazon Connect

A business phone line answered by an AI that answers questions, takes messages and bookings, and puts callers through to you.

  • 8 lessons
  • About 2½ hours
  • Tested 7 Nov 2026
Lessons
  1. 1Start here
  2. 2Set up Amazon Connect
  3. 3Email notifications and your workspace
  4. 4What the receptionist knows and uses
  5. 5Import the flows and create the application
  6. 6Deploy and test by typing
  7. 7Connect your phone number
  8. 8Make it your own

Amazon Connect · Outbound campaigns · Customer Profiles

Automated Reminder Calls with Amazon Connect

An outbound campaign that calls your customers by name, plays your reminder, and lets them press 1 to confirm or 2 to talk to a person.

  • 8 lessons
  • About 1½ hours
  • Tested 8 Nov 2026
Lessons
  1. 1Start here
  2. 2Set up Amazon Connect
  3. 3Turn on outbound campaigns and Customer Profiles
  4. 4Add your customers and a segment
  5. 5Build the reminder call flow
  6. 6Create and publish the campaign
  7. 7Your pilot call
  8. 8Make it your own

Amazon Connect · Agentic CX designer · Chat widget

AI Support Chat with Live Hand-off

A chat on your website answered by an AI from your own content, which hands customers to your team when they need a person.

  • 8 lessons
  • About 2 hours
  • Tested 10 Nov 2026
Lessons
  1. 1Start here
  2. 2Set up Amazon Connect
  3. 3What the assistant knows
  4. 4Import the flows and create the application
  5. 5Deploy and test by typing
  6. 6The chat flow
  7. 7Put the chat on your website
  8. 8Answer chats, and make it your own

How it works

  1. 01Join on Patreon

    Choose the membership that includes the projects you want.

  2. 02Log in with Patreon

    No new password. Your membership is checked and the lessons open.

  3. 03Build along

    Work through each lesson and tick off steps as you go.